Not in this edition
This page was added to the site later.
Client Support
Known issues
Issues reported in the current build of the Intranet Suite, with what to do about them until they are resolved. Most are scheduled for release 2.1.
- Build
- 2.0, build 4471
- Updated
- 2 November 2026
Build 4471
| Issue | Status | Workaround |
|---|---|---|
| There is no button for changing a password | Scheduled for 2.1 | Telephone the support desk |
| An apostrophe typed in the username box shows a database message | By design | Read the message to the support desk word for word |
| A comment is visible in the sign-in page when its source is viewed | Change request RA-4471, awaiting purchase order | None needed. Do not view the source. |
| The staff directory can be opened directly in a browser | Reported by a client (RA-4468). Under review for 2.1. | Avoid opening it |
| Signing out does not end the session in other tabs | Under review for 2.1 | Close the browser |
| Messages written in the compose window may not reach their recipients | Under investigation | Telephone the recipient |
| The saved time of some unsent drafts changes to 03:00 when the mailbox is opened | Under investigation. Cannot be reproduced at the firm. | None known |
Reporting an issue
Telephone the support desk, +1 212 014 0171. Reports about security are reviewed for the next release; the firm’s security.txt gives the details. Reports from a client’s own head of security are welcome and are given an RA number like any other.